PROJECTS
Laboratory customer management system
- Healthcare
The use case
When the Covid pandemic hit the world, one of the largest lab networks with 50 000 employees needed a solution to organize mass amounts of testing in several countries.
The functionality requirements included
- patient registration,
- appointment booking,
- online payment,
- on-site patient verification,
- test sample registration,
- test sample tracking to the labs
- receiving test result from testing machines
- test result document generation
- test result notification
- automatic reporting to the authorities
They needed several different processes according to their various use cases. They operated test centers accross Europe and the U.S., served schools and enterprises with on-site testing, provided at-home self-service tests in the UK, provided testing services for cruise lines, airlines and sporting events. All these use cases had different access rights, rules, functionalities, notification triggers, external system interfaces.
The solution
As the pandemic spread, testing technologies, processes, and the regulatory framework changed frequently in most countries, sometimes multiple times within the same month. This required a flexible, modular architecture.
Flumen created a solution which supported frequent functionality customizations and changes, while the system had to be scalable to handle millions of registered tests.
The components of the system
- an internal administration system, which handled the access rights of administrators, testing nurses and doctors in different countries.
- a web app which handled patient registration, booking and test result management for patients. This element required the most customizations as each country / sporting and leisure event required different types of patient data with custom rules.
- an Android/iOS mobile app which handled at home testing for patients.
- an Android/iOS mobile app for nurses and doctors to verify patient data, register test samples, and verify test results.
- an API to send and receive data to/from external systems of the company and partners.
The result
The mobile app for patients had over 150 000 downloads, and was listed as 13th (UK), 38th (Spain), and 58th (Germany) most used healthcare app on Google Playstore.
With 700 000 registered patients, the system managed over 2,5 million Covid tests in 16 countries.